This notice explains how Flowline Robotics uses your personal information, and your rights over it. It is written for learners, and for the employers and sponsors we work with.
Who we are
Flowline Robotics is the data controller for your personal information. For any question about your data, or to exercise your rights, contact us at michael.flowline@icloud.com.
The information we collect
- Contact and identity details: your name, email, phone, and employer where relevant.
- Booking and payment details: what you booked, and the record of payment. Card details are handled by our payment provider, not by us.
- Learning records: enrolment, attendance, assessment work, marks, and your certificate.
- Communications: your messages with us and our replies, and your contact preferences.
- Feedback: the feedback you choose to give about the programme.
How we use your information, and our lawful basis
| Purpose | What we use | Our lawful basis |
|---|---|---|
| Deliver the programme you booked | Contact, booking, learning records | Contract |
| Take payment and keep financial records | Booking and payment details | Contract and legal obligation |
| Verify identity and eligibility | Identity and eligibility details | Contract and legitimate interests |
| Support you and communicate about delivery | Contact and learning records | Contract |
| Certify and report your outcome | Learning records | Contract, and consent for sharing with an employer or funder |
| Improve the programme | Feedback, often anonymised | Legitimate interests |
| Send you optional updates and offers | Contact details | Consent |
Who we share it with
We share your information only where there is a basis to do so: with the tools that run the programme (for example the learning platform, the CRM, and the payment provider), and, where you or your employer have agreed, with an employer or funder for outcome reporting. We do not sell your data.
Where your data is held
Your data is held in the business tools we use. Some providers may process data outside the UK; where they do, we rely on the safeguards those providers put in place for international transfers.
How long we keep it
We keep your information only as long as we need it. Learning and certificate records are kept longer so we can confirm your achievement and meet any funding or legal requirement.
Your rights
- Ask for a copy of the data we hold about you.
- Ask us to correct data that is wrong.
- Ask us to erase data where there is no reason to keep it.
- Object to, or ask us to restrict, certain uses.
- Withdraw consent at any time, for anything we do on the basis of consent, such as marketing.
- Ask for your data in a portable form where that right applies.
AI and automated decisions
We use AI to help with some tasks, such as drafting messages and supporting marking. A person always checks the result. We do not make decisions about you, on your place, your assessment or your payment, by automated means alone.
How to contact us, or complain
For any data question, or to exercise a right, contact us at michael.flowline@icloud.com. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk. We would ask you to raise it with us first so we can put it right.